Skip to content

RECALL ALERT: Primal Pet Foods Issues Voluntary Recall of Feline Chicken & Salmon Formula

May 31, 2011

This press release is from www.PrimalPetFoods.com

Primal Pet Foods Issues Voluntary Recall of
Feline Chicken & Salmon Formula

 


Primal Pet Foods News
For immediate release.
May 28, 2011

Dear Primal Pet Foods customers,

Primal Pet Foods has initiated a voluntary recall of their Feline Chicken & Salmon Formula with a “Best By” date code of 043112-17 because this product may be contaminated with Salmonella. The only product affected is limited to Feline Chicken & Salmon Formula with a “Best By” date code of 043112-17. No other Primal Pet Foods products are affected.

The affected product is limited to the Primal Pet Foods Feline Chicken & Salmon Formula packaged in the following forms:

  1. 4 lb chicken & salmon nuggets (UPC# 8 95135 00025 0) with a “Best By” date code of 043112-17

The “Best By” date code is located on the front of the package on the right side of the product label. The affected product was distributed through retail stores sales in the United States.

Please be assured, no human or pet illnesses have been reported to date in connection with this issue. Also, no other Primal Pet Foods products are affected by this issue.

If you have purchased a bag of Primal Pet Foods Feline Chicken & Salmon Formula Raw Frozen Diet (nuggets) with the “Best By” date code of 043112-17, we ask that you take one of the following steps.

  1. If you are a consumer and have purchased the affected product, please contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You’ll be instructed to bring the unopened package to your local retailer for a full refund or replacement.
  2. If your package has been opened, please dispose of the raw food in a safe manner by securing it in a covered trash receptacle. Then, contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You’ll be instructed to bring your receipt (or the empty package in a sealed bag) to your local retailer for a full refund or replacement.

We truly appreciate your cooperation, and we apologize for any inconvenience that this matter may have caused for you. If you’d like to speak with one of our representatives regarding this issue, you can call our customer service line at 866-566-4652 Monday-Friday 8AM-4PM PST.

Our Commitment to Quality
We want to reassure you that Primal Pet Foods is committed to the health and safety of your pets. Our quality control and quality assurance programs include but are not limited to: Good Manufacturing Practices (GMP’s), Sanitation Standard Operating Procedures (SSOP’s), a Hazard Analysis & Critical Control Points (HACCP) program, regular lot segregation, and other industry best practices. Our manufacturing facility also adheres to these specific quality measures:

  1. Our ingredients are sourced from USDA inspected facilities, and/or facilities regulated by the FDA
  2. We adhere to state and federal regulations regarding product safety
  3. Our manufacturing facilities are USDA and California State Department of Agriculture inspected.

In addition to the industry best practices listed above, and in an abundance of caution, we’re taking additional steps in our manufacturing process to help ensure that our products are free of all pathogenic bacteria.

As always, Primal Pet Foods is fully committed to maintaining the highest quality standards in the pet food industry. Thank you for your continued trust in Primal Pet Foods.

Matt Koss
CEO, Primal Pet Foods

FAQs about the voluntary recall

1. Why is Primal instituting a voluntary recall?
A batch of our Feline Chicken & Salmon Formula with a code date of 043112-17 may be contaminated with Salmonella. As a precautionary measure, we have decided to voluntarily recall this product.

> back to top


2. Which products are affected?
The only product affected is our 4 lb Feline Chicken & Salmon Formula(UPC# 8 95135 00025 0) with a “Best By” date code of 043112-17.

> back to top


3. Are you being forced to recall your products?
No. We are not being forced to recall this product. We voluntarily recalled this product as a safety precaution.

> back to top


4. How do I find and how do I read the “Best By” code date on the package?
The “Best By” code date can be found on the front of the package. Please find a small sticker on the right-hand side of the bag with an 8 digit date code. The 8 digits refer to MM/DD/YY-BATCH NUMBER

> back to top


5. Which products are NOT included?
The only affected product is our 4lb. Feline Chicken & Salmon Formula with the code date 043112-17. All other products are not affected and thus are NOT a part of this voluntary recall.

> back to top


6. Why is Primal Pet Foods recalling this product?
There are existing FDA regulations which do not allow Salmonella presence in cooked pet foods – i.e., canned foods and kibble. While raw diet manufacturers do not make cooked foods, we fall under the same FDA standards as those who do. Despite the difference in products – cooked vs. raw – Primal Pet Foods wants to fully cooperate with the FDA and is voluntarily complying with their regulations.

> back to top


7. How did this Primal Pet Foods product become contaminated?
Salmonella contamination may be attributed to a variety of possible sources. Raw meat, especially poultry, harbors pathogens (bacteria). That is why it is essential for you to wash your hands after handling raw meat and to clean surfaces and utensils that have been in contact with raw meat. Approximately 7 percent to 15 percent of all poultry is estimated to be contaminated with Salmonella by the time it reaches the age of slaughter. Therefore, contamination takes place long before the poultry parts ever make it to raw diet manufacturers for processing. The USDA recognizes Salmonella as a fact of life and has even set “tolerance levels” for Salmonella – so poultry producers are allowed to have a certain amount of Salmonella present in their birds.

> back to top


8. Does this mean my pet is going to get Salmonella poisoning?
There is no definitive answer for this; however, we want you to consider the following:

Most dogs and cats can eat high quality raw meat without a problem, even if the same raw meat would make humans very sick. They are resistant – NOT immune – from the disease potential of these pathogens, and healthy dogs often harbor them without symptoms. Think about your dog – this is an animal that can lick itself, lick other dogs, eat a variety of disgusting rotting things, and ingest its own feces or those of other animals with no ill effects. Dogs, and cats as well, simply can handle greater bacterial loads than humans can because their physiology is different.

> back to top


9. Here’s what the Merck Veterinary Manual says about Salmonella in pets:
“Many dogs and cats are asymptomatic carriers of Salmonellae. Clinical disease is uncommon, but when it is seen, it is often associated with hospitalization, another infection or debilitating condition in adults, or exposure to large numbers of the bacteria in puppies and kittens.”1

To translate: Many dogs and cats carry Salmonella in their systems (as evidenced by the presence of Salmonella in their feces), but they rarely become ill. It is just a natural part of what lives in their GI systems. When illness does occur it is usually associated with an already ill animal that is already immune-compromised. Illness may also occur when young animals are exposed to very high numbers of the bacteria. This might happen if a puppy finds and licks the inside of an outdoor garbage can that has never been washed and is teeming with bacteria.

Research indicates that approximately 36 percent of healthy dogs and 17 percent of healthy cats carry Salmonella in their digestive tract.2 The American Veterinary Medical Association (AVMA) agrees with these numbers. It is interesting to note that these numbers are based on kibble-fed dogs – which means that Salmonella is a natural part of life for our pets regardless of what they are eating.

The resistance to illness in dogs from Salmonella is apparent in a study of raw-fed dogs in Canada. In that study 16 dogs were deliberately fed commercial raw diets contaminated with Salmonella. None of those 16 dogs became ill. Additionally, only 7 of those 16 dogs shed Salmonella in their feces.3 While it was not further studied, one might speculate that the 9 dogs who ate Salmonella-contaminated food but did not shed it in their feces effectively neutralized the bacteria.

Even the FDA, in the FDA Consumer magazine, acknowledges that healthy pets rarely become ill from Salmonella contamination.4

> back to top


10. What does all of this mean to me and my pet?
All types of pet food carry some risk. That is also true for raw diets. These risks can be reduced by feeding the highest quality products you can buy and by following all the recommendations about temperature, storage and hygiene. Only you can decide if the risks outweigh the benefits.

> back to top


11. What are you doing to ensure that the issue does not happen again?
We want to reassure you that Primal Pet Foods is committed to the health and safety of your pets. Our quality control and quality assurance programs include but are not limited to: Good Manufacturing Practices (GMP’s), Sanitation Standard Operating Procedures (SSOP’s), a Hazard Analysis & Critical Control Points (HACCP) program, regular lot segregation, and other industry best practices. Our manufacturing facility also adheres to these specific quality measures:

  1. Our ingredients are sourced from USDA inspected facilities, and/or facilities regulated by the FDA
  2. We adhere to state and federal regulations regarding product safety
  3. Our manufacturing facilities are USDA and California State Department of Agriculture inspected.

In addition to the industry best practices listed above, and in an abundance of caution, we’re taking additional steps in our manufacturing process to help ensure that our products are free of all pathogenic bacteria.

> back to top


12. Have any animals or humans been made sick by this product?
No. There have not been any reported cases of animal illness or human illness from this product.

> back to top


13. How will I know if my pet has Salmonella sickness?
As noted above, it is highly unlikely your pet will contract Salmonella. However, as with humans, younger, older or sickly pets would most likely be affected. The symptoms of Salmonella sickness in pets is also similar to those in humans and includes: vomiting, diarrhea, poor appetite, dehydration, sluggishness, weakness and high fever. If your pet exhibits any of these symptoms, please contact your veterinarian.

> back to top


14. How can I avoid Salmonella infection?
In short, hygiene is the best protection against bacterial infection. When dealing with any raw protein, such as meat, poultry or fish, or when handling pet foods and/or coming into contact with pets or surfaces exposed to these foods it is critical to thoroughly wash your hands with hot water and antibacterial soap. It is also critical you wash counters, utensils, storage containers and pet food bowls that are exposed to raw meats. You should also avoid direct contact with your pet’s stool as Salmonella and other pathogens may be present in the stool. If you do have direct contact with pet feces, always remember to thoroughly wash your hands afterwards with antibacterial soap and hot water. You should also avoid letting your pets lick you immediately after they’ve eaten. For more information regarding protection against food borne bacterial infection, please consult your physician, veterinarian or FDA.gov.

> back to top


15. Have you had any consumer complaints about this product?
No. We have not had any consumer complaints regarding our Feline Chicken & Salmon Formula with the date code of 043112-17.

> back to top


16. Where was this product distibuted?
The Feline Chicken & Salmon Formula was distributed to retailers thoughout the United States.

> back to top


17. What do I do if I am in posession of the affected product?
If you are a consumer and have purchased the affected product, please contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You’ll be instructed to bring the unopened package to your local retailer for a full refund or replacement.

If your package has been opened, please dispose of the raw food in a safe manner by securing it in a covered trash receptacle. Then, contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You’ll be instructed to bring your receipt (or the empty package in a sealed bag) to your local retailer for a full refund or replacement.

> back to top


18. What should I feed my pet in place of the recalled product?
You should continue with your pet’s raw diet. Only the specific Feline Chicken & Salmon Formula product from the specific date code 043112-17 is affected by the recall. All other Primal Pet Foods products are not part of the recall.

> back to top


19. What food safety procedures do you utilize?
All Primal Pet Foods products are produced under strict USDA and California State Department of Agriculture regulations and guidelines for food safety and sanitation.

> back to top


20. What if I think my pet is sick because of eating this product?
Contact your veterinarian.

> back to top


21. I am a consumer and I have more questions. Whom should I call?
Consumers with additional questions can call our dedicated Customer Service line at 866-566-4652 Monday-Friday 8AM-4PM PST.

> back to top

Advertisements

Comments are closed.

%d bloggers like this: